Privacy Policy for Gance’s Complete Catering

Effective Date: March 13, 2026

At Gance’s Complete Catering, we value your privacy. This Privacy Policy details how we handle your information, specifically regarding our SMS/text messaging services.

1. What Personal Information is Collected

We collect personal information that you voluntarily provide to us when you inquire about our catering services or opt-in to receive text messages. This includes:

• Identification Information: Your name and email address.

• Contact Information: Your mobile phone number.

• Event Details: Information regarding your catering needs, guest counts, and dates.

2. How Personal Information is Used

We use the information we collect to:

• Provide, operate, and maintain our catering services.

• Communicate with you regarding your inquiries, bookings, and event logistics.

• Send text messages (SMS) for customer care, such as wedding guest count check-ins and arrival updates.

• Respond to your "HELP" requests or process "STOP" opt-out requests.

3. Who Personal Information is Shared With

We do not sell, rent, or lease your personal information to third parties. We may share your data with trusted service providers (such as our messaging platform, RingCentral) solely to facilitate the delivery of our services to you. These providers are contractually obligated to keep your information confidential.

4. SMS Opt-In Consent and Data Sharing

SMS consent is not shared with third parties. Your mobile phone number and the consent you provided to receive text messages from Gance’s Complete Catering will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

5. Your Choices (Opt-Out)

You may opt-out of receiving text messages at any time.

• To stop receiving messages, text STOP to our number.

• For assistance, text HELP or email info@gances.com.

• Message and data rates may apply. Message frequency varies.